I can't thank you enough for your advices and follow up, and I'm recommending Musix to my friends here, I will also put a nice word in the piano forum I have been checking :)

I am hoping this is a real email and not an automated one as I wanted to give you some feedback. Two years ago I ordered something from you (a small amp I think) for my daughter. She is currently studying music in the UK and normally gets anything she needs from the UK, but sometimes when she is home she does want things. This month she returned and broke her guitar string. Not a major thing, but she really needed new strings and fast. She is also very fussy when it comes to what brand she prefers and as soon as she mentioned this to me I thought of Musix. The last time I ordered something I was really impressed with the whole service and you remain in my mind as the place in Switzerland to go when I need something music related (you were not stored in my favourites by the way, I genuinely remembered the web address). I know my order is not massive, but the point I wanted to make was I am a returning customer after almost 2 years as I still remember the excellent service - that is something you can all be very proud of. I know, in general, people often only give feedback when they have a complaint, but in this case I am the complete opposite here and wanted to say thanks. If my daughter ever does become famous, I will even get her to do a free plug as advertising for you. Thanks for the great service.

Thanks again for your dedication and professionalism!

It is a pleasure doing business with you! Perhaps you should consider introducing a customer loyalty program (points for future discounts) . Well done! Rock on ......