Withdrawal

If you are a consumer (as per § 13 of the German Civil Code), you are entitled to a 14-day statutory right of withdrawal (see “Instructions for withdrawal from the Contract”).

You are entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which you or a third party you have appointed, who is not the carrier, takes possession of the final goods delivered.

In order to exercise your statutory right of withdrawal, you must notify us (MusiX GmbH, Schildgasse 12, 79618 Rheinfelden (Baden), Germany, Tel: 07666-6199-680, E-Mail: info@musix.com) of your decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax or email). You may use the withdrawal form attached for this purpose; however, it is not obligatory that you do so.

The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

If the customer withdraws from this contract, we shall reimburse all payments we have received from them, including delivery costs (with the exception of the additional costs resulting from the customer choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of the withdrawal from this contract.

For this reimbursement, we use the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer; in no case will the customer be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until the customer has provided proof that they have returned the goods, whichever is the earlier.

The customer must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which they notify us of the withdrawal from this contract. The deadline is met if the customer sends the goods before the period of fourteen days has expired.

The customer shall bear the direct cost of returning the goods. The customer shall only be liable for any diminished value of the goods where this loss of value is attributable to handling the goods in a manner not necessary to establish their nature, characteristics and functioning.

The statutory right of withdrawal shall not apply in the following cases:

You can exercise your right of withdrawal for contracts concluded through our online shop in two ways: by using our online withdrawal function, or by completing and sending the downloadable withdrawal form. The online function is available throughout the entire withdrawal period and does not affect the other means of withdrawal set out in this policy.

When you use the withdrawal function, you provide the details identifying your order and submit your declaration of withdrawal via the confirmation function. We will then confirm receipt by email, stating the content of your declaration and the date and time it was received.