Orders generally get shipped daily during office hours, from Monday to Friday. Please consider the following details carefully, too:
Orders that are ready to be released (paid, or sent with an invoice) until 16:00h automatically get into the regular shipping process. Under normal conditions, such orders are shipped the same day and will arrive on the next business day via the forwarders Post/DHL/DPD. According to our statistics, a delivery at the next business day is guaranteed in 97% (not 100%!) of all cases. In 3% of all cases, the delivery time will be longer.
An exception to the general 'next business day'-shipment are extra heavy goods which need to be shipped via a freight forwarder (e.g. large products that ship on a pallet). Such deliveries may take a few business days to be delivered.
Products from external stock [the 'external stock' is visible at the product page] are usually shipped within 2-3 business days, however, there may be exceptions when a longer delivery time is inevitable.
Orders are generally shipped when all products of the order are available. If you choose the partial delivery option at checkout, the order is shipped when any of the ordered products are available. In case when not all items are available at this moment, the remaining items are shipped as soon as all of them become available.
The availability of products match in 99.9% of all cases the availability indicated online. There are very seldom exceptions when the availability does not match the stock info indicated online. These few exceptions are:
1. Several orders for the same product with very limited stock happen at the same time: This leads to overbooking of a product's available stock quantity, fortunately very seldomly, since the synchronization of the available stock info happens very fast. Please note that only paid orders or orders qualified to be shipped with an invoice are considered for the available stock.
2. When Product A is a set of product B + product C: In this case, it may show product A as well as product B+C as available in stock. Example: If we have 1x B + 1x C in stock, also product A will show in stock (because it is defined as set B+C, which are both in stock). If you order, however, both of these (product A and product B+C) in the same order, it may be impossible to ship both the set (A) and the parts (B+C).
3. In case of a stock difference or a mistake in the warehouse: This happens extremely seldomly (according to statistics in less than ~0,1% of orders)
Please note that parcels or pallets are delivered to the front door of the building of the specified delivery address. In case of a multiple floor building, parcels may not be delivered to the door of a specific apartment.

FAQ

1I can't log in to my account

2What is the online ordering process?

3When and how do we ship orders?

4Can you inform me when a product arrives in stock?

5A product is available in limited quantities. How is it assigned to customers?

6My product is broken - how should I proceed?

7How long does delivery take?

8How do I request a copy of my invoice?