Mobile phone
  • +49 7666 61 99 68 0
Why MusiX?
Free delivery from 150 EUR (Germany)Free delivery from 150 EUR (Germany)
3 Year Warranty3 Year Warranty
30,000 products in stock30,000 products in stock
Daily deliveriesDaily deliveries


  • 1I can't log in to my account
    These are the most common causes:
    1. Wrong password: change it here.
    2. Your account was created with an email address that you no longer have access to. In this case create a new account or contact us to update your account with your new email address.
    3. If login is still not possible, try clearing the cookies in your Internet browser.

    If you are still unable to login to the website, please contact us via email or phone.
  • 2What is the online ordering process?
    • Choose the products you want, and add them to the cart.
    • Confirm your shipping address and the shipping method.
    • For payment, you can choose either secure online credit card payment or bank transfer. If you paid via bank transfer, we will send you a confirmation email when we receive your payment.

    • After completing the order, you will receive an automated order confirmation email.
    • We will process your order within 1-2 hours during office time. You will then receive a second confirmation email and your invoice.
    • Your order will be shipped shortly after payment confirmation.
  • 3When and how do we ship orders?
    • We ship orders every day during office hours, from Monday to Friday. Orders are delivered the next possible business day via DHL or Swiss Post, with the exception of very heavy orders.
    • Parcels are delivered to the front door of your house or building. In the case of a multiple floor building, we cannot leave parcels at the door of a specific apartment.
  • 4Can you inform me when a product arrives in stock?
    Yes. If you are interested in a product that is not in stock, we can send you an automated message notifying you of the product's arrival.

    In urgent cases, we can call you back as soon as a new product becomes available.

    In case of a "pick-up" order, you will receive an e-mail as soon as all the ordered products are available in stock. We can also notify you each time an ordered product arrives in stock.

  • 5A product is available in limited quantities. How is it assigned to customers?
    Stock allocation is done on a first-come, first-served basis: the customer who first ordered and completed the order (paid in full) will receive the next available unit.
  • 6My product is broken - how should I proceed?
    Important: Please note that you must contact us to authorise a return before sending your product back for repair.
    • You will receive an email with an authorisation for repair, and the address of the service center where you can send the item. Sending the device back to us without authorisation will increase service time and may incur additional costs.
    • We will get back to you with an estimated repair time. When the repair is completed, we will send the product back to you free of charge.
    • Expendable items, second hand equipment, and accessories such as batteries/strings/amp tubes, etc. are processed separately.

  • 7Warranty: Who pays the costs?
    MusiX GmbH's 3-year warranty is a 'bring-in' warranty. This means that:
    • Shipping costs to the service-center are paid by the customer.
    • Repair costs at the service-center are covered by the warranty.
    • Return shipping costs are covered by the warranty.
    Are there warranty exceptions? Apart from the improper use of the product, there are several exclusions to the Warranty that you need to be aware of and which are listed below. Exclusions and Limitations: This Warranty does not apply to any thirdparty product, even if packaged or sold with the Product. This Warranty does not cover any software or firmware, even if packaged or sold with the Product unless expressly provided for in any enclosed software Warranty. This Warranty is void if the Product has been damaged as a result of accident, abuse, misapplication, or modification not authorized by MusiX GmbH. This Warranty does not cover normal wear and tear. This Warranty shall not apply if the factory-applied Serial Number has been altered or removed from the product. This Warranty does not apply to any damages or defects caused by natural disasters, including but not limited to fire, flood, earthquakes, hurricanes, tornadoes, and other similar event. This Warranty is not transferrable and is redeemable only by the original end-user purchaser. No other person (Distributor, Reseller etc.) shall be entitled to give any Warranty promise on behalf of MusiX GmbH. Bundled Accessories and Consumables Warranty: All bundled accessories and consumables included with the Product come with a separate Warranty of ninety (90) days from the date of purchase. These items include, but are not limited to: Cables, Harnesses, Batteries, Fuses, Vacuum Tubes, Foot Switches, Remote Controls, and Dust Covers. Component Warranty: The following components are covered by a one (1) year Warranty from the date of purchase and are excluded from the Extended Warranty: Digital Displays, Encoders, Switches and Sensors, VU Meters, Variable Resistors and Potentiometers, Loudspeaker Drivers, Diaphragm Assemblies and Grilles, Faders (including Crossfaders and Motorized Faders), Track Balls and Glide Pads, and Road and Flight Cases. Accessory Products Warranty: The following Products are considered Accessories and are covered by a one (1) year Warranty from the date of purchase and are excluded from the Extended Warranty: Mounting Hardware (including Back Cans, Blank Panels, Stands, Racks, Metal Adapters and other Metal Hardware), Protective Covers and Bags, Cables and Connectors, Remote Controls, Lamps, Low-Voltage Power Supplies and Passive Footswitches. Disclaimer: This Warranty is in lieu of all other warranties, expressed or implied, and constitutes the only Warranty made by MusiX GmbH. This Warranty supersedes all prior representations and agreements. MusiX GmbH will not be liable for any incidental or consequential damages, including but not limited to loss of use, loss of time, inconvenience, or any other commercial or economic loss.
  • 830 days return - when and how to process a return delivery

    Please get in touch with our customer service ( to authorise the return before sending back any item. The return shipment has to be made to an address defined by us at the customer's expense, usually by mail. Products must be sent back in their original packaging, in "as new" condition, and including all original accessories. Refunds are processed within 14 days after checking the returned delivery.

    The following product groups are excluded from return deliveries (list is not final):
    Wind instruments (brass/reed), harmonicas, headphones, vocal microphones, sealed items, expendable items like batteries or vacuum tubes, software or combined hard-& software-products where the software sealing is broken or the software was installed/registered/activated by the customer. Items that are built to order like studio furniture, acoustic pianos & grand pianos, flightcases, and custom made instruments can sometimes be returned after agreement.

    We do not grant returns when the volume of return cases exceeds the maximum possible limit for returns.

    Please note: all products paid via Payolution are not eligible for product returns, by contract.

  • 9What is the MusiX GmbH 3 year warranty"?

    We grant an extended 3 year warranty period to all customers. If you are encountering issues with a product that you purchased at MusiX GmbH, and the issues are not caused by immoderate use or extreme wear, we will arrange a repair or will exchange the item for an equivalent alternative free of charge. If an adequate substitution is by no means available, we will refund the original paid amount.

    Defects caused by wear are covered when the item was adequately cared for and was not exposed to excessive strain.

    Not covered by the warranty are expendable items like batteries, vacuum tubes, light bulbs, strings etc.

    The 3 year warranty is a "bring in" warranty. Please get in touch with our customer service to authorise a return before sending back any products.

  • 10Warranty: What do I need to know about the basic 1-year warranty?

    The warranty period for used goods, in particular (but not exclusively) the products with the condition declared as "B-Stock", "Occasion", "Demo" or "used", is 12 months, by Swiss law.

    In addition to the warranty and conditions set forth in the 3-year warranty section (section 3-year warranty), the following exclusions apply:

    • Defects in the product due to non-compliance of operating instructions, overload or lack of adequate maintenance.
    • Product defects described on text and/or photo or communicated verbally by our staff at the time of purchase.
    • Defects in the product caused by the use of non-approved/non-original accessories or spare parts.
    • Defects in the product caused by a third party, general damage caused by improper use, or direct damage usually covered by the owner's personal or business insurance.

    The warranty claim must be made within 1 year from the date of purchase/delivery. The warranty period is neither extended nor renewed by use of the warranty services. Only the original purchaser is entitled to warranty service and cannot be re-issued, assigned or transferred.

  • 11Username Guidelines

    The username is used in place of the customer name when displaying content provided by the customer (for example a product review).

    The username is bound to an email address, and it's shared on all our platforms.

    The username must match the following guideline:

    1. Usernames can contain letters (a-z), numbers (0-9), dashes (-), underscores (_), apostrophes ('), and periods (.).
    2. Letters in usernames must be lowercase. If you enter uppercase letters when creating a username, they are converted to lowercase letters.
    3. Usernames can't contain more than one period (.) in a row, accents, accented letters, ampersands (&), equal signs (=), brackets (<,>), plus signs (+), or commas (,).
    4. Usernames can begin or end with non-alphanumeric characters except periods (.), from a minimum of 3 characters to a maximum of 15 characters.
    5. Certain words are reserved, or inappropriate, please refer to the error message when your username request is rejected.
  • 12Privacy statement

    Privacy statement
    We ensure that personal data collection and processing are conducted in accordance with the requirements of the Swiss data protection legislation. In all areas concerning online offers, we employ comprehensive resources and take organizational measures for the protection of unauthorized access, manipulations and data loss.

    Information access to our public websites
    In principle, a request for information on our public websites needs no prior identification of the visitor. For statistical purposes and to optimize our offers, access devices technical data can be recorded and processed. This concerns the following specifications:

    • Date and time of the website request
    • Browser type, version and language settings used and the operating system installed
    • Display size in the display equipment installed
    • IP-Address of the terminal or internet access

    If you visit third parties' websites via links on you leave our sphere of influence and thus the scope of application of this directive.

    Communication of personal data in the public domain
    By freely informing us of your personal data, e.g. through entries in a questionnaire or an order form, you consent to the storage and processing of your data. The data will be kept inaccessible to third parties. The use of the data collected will be restricted to absolutely necessary information and used and stored only for processing the required procedure. Passing on to other persons or organizations will not occur without your express consent.

    Use of websites in the private sector
    We offer our customers access (via Login) to personal data and related services. Use of these services takes place in accordance with the terms and conditions published on

    Communication via email
    If you use one of our published email addresses to contact us, you explicitly authorize us to reply to you via the same canal to the sender address or another address provided. Emails will be sent unencrypted via the public internet and are possibly accessible, visible and easy to manipulate by third parties. Email communication is therefore not suitable for conveying confidential information.

Haven't found your answer?

Why MusiX?
  • Free delivery from 150 EUR (Germany)
  • 3 Year Warranty
  • 30,000 products in stock
  • Daily deliveries
Your Settings